All spring and summer, my casual go-everywhere bag was a pink- and white-striped tote with a butterfly on it. It didn’t seem right for fall and winter, so I asked the internet to show me what I could use to supplement it. I quickly found a bag that I loved at Zappos, but the price was more than I had planned on spending. I thought about it all day, then came home and tried to buy it. But by then some jerk had bought the last one in the color I wanted! Seriously? Of the trillions of bags on Zappos, someone had to have exactly the one I wanted?!
I was sad and mad, and suddenly ridiculously determined to find that bag, but more internet scouring than I care to admit to turned up only one other vendor, and the price was significantly higher. Resigned, I found a substitute bag that I liked a lot and which cost far less, and I ordered it.
Nearly three weeks passed, and I thought, “Huh. Wonder when that bag will arrive?” I checked the vendor’s website, which states that most orders go out within 48 hours, and it showed my order as ‘processing.’ I talked to a representative via their live chat and found out that the bag was discontinued in the color I’d wanted. I don’t know when or if they had been planning to tell me that, but I cancelled the order. I went back to Zappos…and lo and behold, there was the bag I had originally wanted! There was only one in stock and I snapped that sucker up.
Is there anything quite as satisfying as the triumph of a successful hunt, coupled with the knowledge that Zappos will have the item in your hands the very next day? Doubtful. Maybe I sound like a shill for Zappos, but I really do love that company. Brilliant customer service.
What’s your must-have item this fall?